P2P delivery depends heavily on both sides of the network path. Cross-country and other long-distance routes can be less stable, so a download may slow down, restart, or stop before it finishes.

If this keeps happening, please ask the sender to use cloud pickup. Our global high-speed nodes can improve download stability significantly.

Choose the closest reason below. You can notify the sender right away, optionally send this report to FastFileLink, or retry once in diagnostic mode so the next round of download logs is included too.

The download never started.

The download started but stopped before finishing.

The download was too slow or kept stalling.

Retry or resume did not help.

My browser or device seemed to block the download.

Other reason.

Optional details

{% if senderIssueEnabled %}

Notify the sender that this download did not finish.

The sender will receive a short summary only. Detailed diagnostics stay with FastFileLink.

{% endif %}

Also send this report to FastFileLink so we can investigate.

If you choose "Retry with diagnostics", this page reloads once and sends the next round of technical logs to FastFileLink only. File contents are not included.